"Some are born great, some achieve greatness and some hire public relations officers" Daniel J. Boorstin "A brand is no longer what we tell the customer it is – it is what customers tell each other it is" Scott Cook "People do not buy goods and services, they buy relations, stories and magic" Seth Godin "PR is a powerful tool, a well-executed and carefully planned strategy can make a substantial difference to your organisation's success" "Making the magic happen"